Always On!

I recently read the article Always on: Libraries in a world of permanent connectivity by Lorcan Dempsey.

I do not think that traditional content is dead. It has most definitely evolved and it may not be as popular as it once was because there are so many other options. Traditional content is now another option instead of the only option, but I will be chosen still when it meets the user's need or preference.

I agree that the Blackberry and other smart phones have raised the expectation of "anywhere, anytime availability in some work environment." Companies and non-profits that are not "always on" risk loss of consumers/patrons. I think that people now expect companies to be available many hours and think negatively of those that are not.

Should libraries always be on? Yes. Physical collections of libraries have changed and they are going to continue to do so. The library community must stay up with new technologies, but they must also be available for patrons who expect assistance away from the traditional reference desk. We now provide online databases, e-books and downloads that patrons are available to access at all times from many locations outside of our doors. It would be silly to provide these services without us being "always on" to assist patrons when it is most convenient for them!




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